Last updated: 6. 3. 2025
1. Digital Product Refund Policy
At SmokeOverlay.com, all our products are digital downloads. Due to the nature of digital goods, refunds are only available under certain conditions.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee. If you’re not completely satisfied with your purchase, contact us at info@smokeoverlay.com within 30 days to request a refund.
Refund requests will be assessed on a case-by-case basis. Approval will depend on factors such as:
The reason for dissatisfaction.
Whether the product has been accessed, downloaded, or used.
Any previous refund history.
If a refund is granted, the customer will receive a full refund. If the request is denied, we will provide a clear explanation.
Refunds After Downloading
Once a digital product has been accessed or downloaded, it is generally non-refundable. However, if you experience technical issues or are dissatisfied for any reason, please contact us at info@smokeoverlay.com, and we will review your case individually.
2. EU & UK Consumer Rights – 14-Day Cancellation Policy
Customers in the EU & UK have the right to cancel their purchase within 14 days of purchase, provided the digital product has not been downloaded. You do not need to provide a reason for cancellation.
To request a cancellation, email us at info@smokeoverlay.com with your decision. You may use the official withdrawal form, but this is not required.
Order Cancellation Form
(To be provided upon request)
3. Compatibility Issues
We strive to ensure our products are compatible with major versions of Photoshop and Affinity Photo. However, if you experience unexpected compatibility issues, contact us for assistance or a potential refund assessment.
4. Need Help?
If you have any questions about refunds, returns, or product compatibility, please contact our support team at info@smokeoverlay.com.